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Ordering, Returns & Refunds

  1. Can I obtain a refund for a download?
  2. My order has been damaged in the post.
  3. I have ordered a download instead of a physical CD; what do I do?
  4. I ordered an incorrect version of a product
  5. I would like to change or cancel my order.
  6. Which payment methods do you accept?
  7. Can I place my order over the phone?
  8. Returning an unwanted item
  9. Do I need an account with Presto Music?
  10. The wrong item has arrived.

Can I obtain a refund for a download?

In the unlikely event that we have supplied a faulty or misrepresented download, we will be happy to offer a refund or replace with the corrected file. 


In the unlikely event that a product is faulty, we will contact our supplier to notify them of the issues, at this point it will be reviewed by the supplier, who will re supply the files to us once corrected.


Please contact us with the details

Email: info@prestomusic.com




My order has been damaged in the post.

We ensure that we package all of our orders carefully, in secure packaging to ensure that items arrive with you safely, but from time to time items are mistreated in transit and damage can occur.


In the unlikely event that you receive a damaged item we will either refund or replace the item for you.

Please contact us with your order ID and pictures of the damaged parcel so that we can discuss the issue with the carrier service.


info@prestomusic.com 

I have ordered a download instead of a physical CD; what do I do?

Please contact our customer service team, who will cancel and refund this purchase for you. At this time, we are unable to exchange items or place funds on credit for you to use against subsequent orders. Once you have been in contact, we will invite you to place a new order for the physical version of the product.


It is helpful if you are able to quote your original order number on your correspondence with us.


info@prestomusic.com 


I ordered an incorrect version of a product


If you have accidently ordered a DVD instead of BluRay or an SACD instead of a CD, please return the incorrect item to us for a refund. If the item you purchased is a digital download, please contact us info@prestomusic.com 


We are happy to process a return for an unwanted item. Please ensure that the product is in it's original packaging and arrives at our warehouse facility in saleable condition. 


Please return the item(s) to the address below, stating your original order number and reason for return.


Presto Music

Returns Dept.

Unit 5 Trident Business Park#
Poseidon Way
Warwick
CV34 6SW


Any damage occurred may be deducted from your refund. Once the item has been received and inspected, we will process a refund for you.

I would like to change or cancel my order.

We endeavour to be as efficient as possible to ensure that your orders are picked and despatched as soon as possible.


Cancellations:

We are able to cancel your order up to the point of picking the item from our warehouse facility. Please contact us with the order number and we will process your request.


Amending or changing your order:

If you have decided against an item, but would like something else, we are unable to exchange or place a credit on your account for subsequent orders. We will cancel, refund and then invite you to make a new order.


info@prestomusic.com


Which payment methods do you accept?

We accept a wide range of payment options inluding Visa, MasterCard, Maestro, Solo, Visa Debit and Visa Electron. We also accept PayPal for payments made in GBP (It is possible to use Paypal outside of the UK - by changing your currency to GBP)

Can I place my order over the phone?

We are happy to take orders over the phone - These orders are manually entered into our system and it would be helpful to have as much information as possible, to ensure that we deal with your call efficiently.


Telephone +44 1926 886883

Lines are open 0900 -1700

Monday - Friday


We would always recommend placing your orders online as it is the fastest and most secure way of shopping with Presto Music 


Our transactional software is fully PCI DSS 3.1 compliant as a Level 1 Service Provider. It complies with all requirements of the EU Payment Service Directive.  In addition to this we run over a secure connection as an extra layer of protection for your peace of mind.

 



Returning an unwanted item

We are happy to process a return for an unwanted item. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition that you received it. Refunds will be made to the credit card or original payment method used.


Please return the item(s) to the address below, stating your original order number and reason for return.


Presto Music

Returns Dept.

Unit 5 Trident Business Park#
Poseidon Way
Warwick
CV34 6SW


Any damage occurred may be deducted from your refund. Once the item has been received and inspected, we will process a refund for you.

Do I need an account with Presto Music?


We do not require you to set up an account when purchasing physical products such as CDs, DVD, Books etc, but signing up for an account will give you a number of enhanced benefits:


  • Access to 'My Library' where all available purchases whether physical or download will be available digitally on our website and mobile devices to listen immediately
  • Tracking information for your parcel
  • Despatch dates
  • Improved wishlist functionality


If you have shopped with us for any period of time and not signed up for account, you can sign up here and your purchases will be matched with your new account and all available tracks will appear in your catalogue of songs. 


The wrong item has arrived.

On the rare occasion that you receive an incorrect item, please return the item(s) using the pre-paid postage link below, stating your original order number and the reason for return


https://www.royalmail.com/track-my-return/create/3587


Presto Music

Returns Dept.

Unit 5 Trident Business Park#
Poseidon Way
Warwick
CV34 6SW


Please also contact us so that we can organise a replacement or process a refund info@prestomusic.com 




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